If Outlook won't accept your password and you know you're using the password for your email account, you might have an email account that requires additional security. If prompted, enter your password again, then select OK > Finish to start using your email account in Outlook.
Click the Next button, click the Finish button, and click the Close button.Enter your name, email address, and password, and click Next. You return to the Directory Service (LDAP) Settings screen. Click the Apply button and click the OK button. In the Custom: field, enter ou=PennPeople, dc=upenn, dc=edu. Select the Custom: radio button in the Search Base section. Enable the Use Secure Sockets Layer checkbox. In the Display Name field, enter Penn Online Directory. The Microsoft LDAP Directory screen appears. An Add E-mail Account dialog box will appear telling you that will have to restart Outlook. In the Password: field, enter your PennKey password. In the User Name: field, enter uid=username, ou=PennPeople, dc=upenn, dc=edu, where username is your actual PennKey name. Enable the This server requires me to log on checkbox. Select the Internet Directory Service (LDAP) radio button and click the Next button. Click the Account Settings button and choose Account Settings. In the File tab, click the Info selection. To use Outlook 2013 with the Penn Online Directory, you must enable LDAP. Select the Don't ask me about this website again checkbox and click the Allow button. A Microsoft Outlook dialog box appears and asks you to confirm if you want to allow to configure your server settings. Depending on which patching option you choose, the User Account Control window may appear. Choose the appropriate patching option and click the Accept button. Outlook begins to prepare for first use and you are presented with a First things first dialog box. You are returned to the Add Account window. In the Password field, enter your email password. In the User name field, enter kite\username, making sure to include kite\ prior to your username. Outlook begins "Searching for your mail settings." and a Windows Security dialog box appears. In the Retype Password: field, enter your email password again. In the Password: field, enter your email password. In the E-mail Address: field, enter your full Exchange email address, e.g. In the Your Name: field, enter your name as you wish it appear on outgoing messages. Ensure that the Yes radio button is selected and click the Next button. The Microsoft Outlook Account Setup window appears. The Welcome to Microsoft Outlook 2013 window appears. For the recommended email client you should use, see Email Specifications by School or ask your Local Support Provider (LSP). Outlook 2013 is one of several email clients in use on campus and is not supported by all Schools and Centers.
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